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April 10, 2024
Primary care is in the midst of its most significant period of transformation in decades. Faced with limited funding and skyrocketing patient demand, the sector has been exploring new opportunities to introduce efficiencies and improve the delivery model for primary care for over a decade. Charged with delivering more collaborative, integrated healthcare services, primary care networks (PCNs) aim to bring together GP practices with services in the communi...
April 10, 2024
As more and more people grow used to the convenience and ease of accessing services online, they’ve come to expect that seeking healthcare should be no different.  In part as a result of the rollout of digital access to primary care through digital tools including the NHS app and practice websites, that expectation is becoming more and more the reality – in London alone, 3 out of 4 people now use digital tools to interact with their GP practice. For p...
January 10, 2024
Primary care teams are facing enormous pressure to improve access to their services, but, for many practices, the resource required to do so appears to be thin on the ground.  The downward trend in the numbers of full-time, fully qualified GPs working in practices has continued, evidenced by the 254 GPs the British Medical Association reports as having left the profession in the year to September 2023.  Meanwhile, demand has continued to rise, putting...
November 23, 2023
Flemming Jensen is a specialist in primary and acute care process transformation with 20 years of experience. Formerly a Business Manager at Portland Medical Practice in South London, Flemming is the Managing Director of LineIn which helps practices manage patient access through specialist call-handling services. Here, he shares his recommendations for primary care teams in implementing NHS digital primary care requirements.  Today, digital transformatio...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group